Privacy, kept straightforward.

Overview

Wiegand & Sons Heating & Cooling is a locally rooted HVAC business serving homeowners across West Michigan. This Privacy Policy explains what information may be collected when you use this website or contact us, how that information may be used, and how it may be protected.

We keep things simple. We collect only what is reasonably needed to respond to your request, and we do not sell or share your information with third parties for marketing purposes.

Information we collect

When you submit a service request through this website, the information you choose to provide may include:

• Your name
• Your phone number
• Your email address
• Your service type and contact preference
• Details you include about the issue or the equipment

We do not collect payment information, government IDs, or other sensitive personal data through this website.

How we use your information

We use the information you submit only to do things related to your request, including:

• Responding to your inquiry
• Following up about your service request
• Scheduling service or confirming next steps
• Communicating about the issue you described

We do not use your information for unrelated advertising or sell it to outside marketers.

How your form submission is processed

Website form submissions are configured to be processed through Netlify Forms, a third-party service operated by Netlify, Inc. When a live form is submitted, information may be transmitted to and stored on Netlify's servers before being delivered to us. Netlify's handling of that data is governed by their own privacy practices.

We review form submissions so we can respond to your request directly.

Information sharing

We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes. Information may be shared only in these limited situations:

• Netlify, as the website form-processing provider described above
• Legal requirements, if disclosure is required by law, court order, or government authority

Cookies and third-party links

This site does not use advertising cookies, tracking pixels, or analytics services to follow your behavior across other websites. However, if you choose to visit linked third-party sites such as Facebook or Google Reviews, those providers may collect information according to their own privacy practices.

Data retention

We retain service-request information for as long as reasonably needed to respond to your inquiry, support follow-up communication, maintain records, and operate the business. Form submissions may also remain within third-party systems according to those providers' retention policies.

Your choices

You may contact us to ask what information we have received from you, request deletion where appropriate, or ask that we stop contacting you about a request. We will do our best to respond reasonably and promptly.

Children's privacy

This website is not directed at children under the age of 13, and we do not knowingly collect personal information from children through this site.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the last-updated date at the top of this page. We encourage you to review this page periodically.